The Active3D Privacy Policy : How We Protect Your Data and Respect Your Privacy.

Our role in your privacy
If you are a Active3D customer, or are a user of this site, this policy applies to you.

Your responsibilities
Read this Privacy Policy
If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data.
If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

Types of data we collect
Contact details : Your name, telephone number, email address when using the contact form on the site.

Data on how you use Active3D
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…

What about really sensitive data?
We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have to to comply with the law.

What about children’s data?
Active3D is a business-to-business and business-to-consumer service directed to and intended for use only by those who are 18 years of age or over. We do not target Active3D at children, and we do not collect any personal data from any person under 16 years of age.

How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

1. Keeping Active3D running
Managing your requests, login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

2. Improving Active3D
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research. No Undisclosed third parties are used in this process.

3. Customer support
Notifying you of any changes to our service, solving issues via phone or email including any bug fixing.

4. Marketing purposes (with your consent)
Sending you emails and messages about new features, products and services, and content.

You can change your mind!
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

Legitimate interests
Processing your data is necessary for our legitimate interests, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• Gaining insights from your behavior on our website or in our app
• Delivering, developing and improving the Active3D service
• Enabling us to enhance, customize or modify our services and communications
• Determining whether marketing campaigns are effective
• Enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests

Your privacy choices and rights
You can choose not to provide us with personal data: 
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can turn off cookies in your browser by changing its settings:
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Active3D and certain services will not work effectively or at all.

You can ask us not to use your data for marketing
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at

Your rights
You can exercise your rights by sending us an email at

You have the right to access information we hold about you. This includes the right to ask us supplementary information about:

  • The categories of data we’re processing
  • The purposes of data processing
  • The categories of third parties to whom the data may be disclosed
  • How long the data will be stored (or the criteria used to determine that period)
  • Your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to make us correct any inaccurate personal data about you and you can object to us using your data for profiling you or making automated decisions about you
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide service to you.

You have the right to port your data to another service
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to be ‘forgotten’ by us
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Active3D.

How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:
You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
You are responsible for your username and password: keep them secret and safe!
If you believe your privacy has been breached, please contact us immediately at

Where do we store the data?
The personal data we collect is processed at our offices in Lee’s Summit and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?
We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Active3D. We will delete your personal data from our archives no later than 6 years from the last time you used Active3D or as agreed with you in a separate contract.

Third parties who process your data
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.

Third party services may be employed for data backup, hosting,  transactional emails, and payment processing. Privacy policies for the thrid party services can be available by emailing

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Active3D. These may be ‘session’ cookies, meaning they delete themselves when you leave Active3D, or ‘persistent’ cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.

How can I block cookies?
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies

Which specific cookies do we use?
Google, Inc.
Google Analytics Property Cookie.

Google Analytics cookies allow us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Active3D. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.

You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings.